Frequently Asked Questions
Food Collective aims to help rescue food within the New Zealand hospitality industry! This is a joint initiative between Unilever Food Solutions and KiwiHarvest and Kaibosh and of course you. Food Collective brings chefs and food suppliers together to help feed the community while rewarding customers for their purchases of Unilever Food Solutions products.
Together across ANZ, we have donated in excess of 600,000 meals over this time. We are extremely proud of this and we thank you for your contribution. During this period, Food Collective members claimed over $374,942 worth of valuable rewards for themselves and their businesses However, as of 1 June 2020, the Food Collective partnership we have had with OzHarvest, KiwiHarvest and Kaibosh will cease and we will be closing Food Collective down.. You can learn more about this in our Food Collective Closure FAQ section below.I would like to donate to KiwiHarvest or Kaibosh
You can reset your password via the ‘Forgot password’ option in the login screen. You will then receive an email that will then enable you to reset your password. If you have forgotten your username, please email firstname.lastname@example.org or call 0800 367 756 (standard AEST business hours apply). Please note that you will not be able to recover your username and password from 1 June 2020, as Food Collective will cease.I have made a claim online. When can I expect delivery of the reward?
Allow up to 6 weeks from online claim to receive delivery. Due to the impact of COVID-19, delivery times will vary depending on the number of requests and your location.My invoices have not been uploaded.
Please allow 14 days for invoices to be uploaded to your account. If after 14 days the invoices are still not uploaded, please contact us via email at email@example.com.Do note that invoice submissions will be discontinued as of 1 June 2020 The chef has left the company and the Food Collective account was set up in his/her name
Please email us the full name and email address of your new chef to firstname.lastname@example.org. We will update the details and your new chef will receive a login email shortly. However, Food Collective will not be accepting new orders and no more points will be generated past 1 June 2020Can I change the username of my Food Collective account?
Usernames cannot be changed, but you can reset your password.I have invoices that I need to upload. How do I do this?
You can upload your invoices here. However, invoice submissions will be discontinued from 1 June 2020.I have placed an order but have not received my products.
Orders are passed on to your nominated distributor and fulfilled by them. Please contact them directly to determine the status of your order. If you have a UFS sales representative, you may also call them to check on your behalf. Please note Food Collective will not be accepting orders past 1 June 2020.I received an order confirmation but didn’t place an order.
If you have a UFS sales representative, they may have placed the order on your behalf with your permission. If you believe this order was placed in error, please contact our customer service team via the email or phone numbers provided above.I have left my current role. What happens to my account and points?
As per the terms and conditions, the account and the associated points remain the property of the business. Points are not transferrable to individuals or to different businesses.I have taken over ordering and account responsibilities. How can I update the account accordingly?
Please send us your name, email address, business name, and role. We will confirm the details and send you a link to login and get started. However, you will not be able to make new orders or submit invoices or earn points past 1 June 2020.How can I change my primary distributor?
You can update your distributor preferences in My AccountI no longer want to participate in Food Collective. How do I cancel my account?
We’re sorry to see you go! Please email us your name and account details, and we will disable your account.I have a question about a Unilever Food Solutions product.
Food Collective Closure FAQsWhat are the important dates on the closure of Food Collective?
Last date to make orders: 01 June 2020
Last date to redeem points: 01 September 2020
Date of website closing: 08 September 2020
You can always get in touch with your preferred sales representatives or call 0800 367 756How does the closure of Food Collective impact my orders and points?
As indicated, from 1 June 2020, the Food Collective partnership we have had with OzHarvest, KiwiHarvest and Kaibosh will cease. As a result:
- Food Collective website orders and invoice submissions will be discontinued. The cut-off date for all invoice uploads is 1 June 2020. This relates to all invoices generated over the last 3 months.
- There will be no more Food Collective points generated past 1 June 2020.
- Food Collective will remain accessible in market until 1 September 2020, ONLY to enable you to redeem valid points that have been generated up until 1 June 2020.
If an operator is not signed up, he/she cannot submit invoices that were generated whilst they were not a member. While the Food Collective website is shutting down, Unilever Food Solutions is looking at new options to deliver value to our loyal customers moving forward.